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Privacy Policy

Summary 

Konnekt recognizes the importance of protecting the privacy of information provided by Users of its services. Konnekt does not share your personal information with unauthorized persons and adequate safeguards have been put in place to prevent unauthorized access and to ensure confidentiality of your personal information. 

This privacy policy explains what personal information Konnekt collects, with whom Konnekt shares it with and for what purpose.

 

You should read this Privacy Policy in its entirety and carefully.

By downloading any of the Konnekt Applications, or by using any of the Konnekt digital services, you consent to the following:

  1. By downloading or using any of the Applications or digital services, you hereby give consent to the collection and processing of your personal information for legitimate business purposes as set out in SECTION 3 below.

  2. You hereby certify that all the information provided by you is true and correct to the best of your knowledge, and that any wilful misrepresentations or false information therein will be considered as an act to defraud Konnekt and its partners.

  3. You authorize Konnekt to verify and investigate the above information as may be required, from the references provided and other reasonable sources.

  4. You further agree that any other information obtained relative to your use of the Applications or digital services shall be used by and communicated to Konnekt and shall remain Konnekt’s property even when you delete the applications from your electronic device or cease to be a User or Participant.

  5. You accept that Konnekt shall have the right to monitor your account usage and activities and may disclose personal information to any bank or affiliate, government institution, their respective stakeholders and partners or as may be required by law.

  6. Konnekt employees who handle personal information are under obligation to treat it confidentially and will not disclose it to unauthorized third parties. Konnekt employees are also responsible for the internal security of the information. Employees who violate Konnekt’s privacy policies are subject to a range of disciplinary actions and legal sanctions.

 

SECTION 1. SCOPE OF POLICY AND TERMS 

This policy applies to your use of: 

  1. Konnekt’s Applications hosted on Google Play Store that you have downloaded onto your mobile phone or handheld device (“Device”); 

  2. Any of the digital services accessible through the Applications; 

  3. Any information or services acquired through any of Konnekt’s websites or any other modes of communication to Participants or Users and/or from Konnekt. 

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SECTION 2. INFORMATION WE COLLECT 

We may collect, use, and share Participant or User Information in accordance with the terms in this Policy. 

Participant or User Information may be collected from you directly, from a person acting on our behalf or from other sources including any Applications, websites, Konnekt media platforms, our partners, third party service providers (including but not limited to credit reference agencies, mobile network providers, customer care service providers) and from publicly available information. This information may be generated or combined with other information available to us or any member of Konnekt. 

We may collect the following information about you, which may include non-public Participant or User Information: 

2.1 Information you submit to us: 

  • Provided by completing the sign-up process using the Applications. 

  • Provided by corresponding with us for example, by e-mail, recorded messages through our media platforms, customer care services or by calling us using the Toll-Free Number, SMS number, Twitter, Facebook, or chat with Customer Care. 

  • Provided by downloading, using, and subscribing to any of our digital services, entering a competition, promotion, or survey, or by reporting a problem using the Applications. 

  • Including your name, age, gender, location, and usage data. 

  • Voluntarily providing us additional information about your interests, brand and product preferences and answers to survey-based questions including your past and present cooking habits and preferences.

 

2.2 Information we collect about you and your Device: 

Each time you use one of our Apps the information we may collect includes but is not limited to the following: 

  • Technical information, including the type of mobile device you use, unique device identifiers (for example, your Device's IMEI or serial number), information about the SIM card used by the Device, mobile network information, your device operating system, the type of browser you use, your device's location and time zone setting (Device Information); 

  • Details of your use of any of our Apps or your visits to any of our websites including, but not limited to traffic data, location data, weblogs, and other communication data. 

 

2.3 Location information 

We may also use GPS technology or other location services to determine your current location. 

 

2.4 Information we receive from other sources 

We reserve the right to work with a limited number of third parties (including credit reference agencies, mobile network providers and customer care service providers and may receive information about you from them. 

 

2.5 Unique application numbers 

When you install or uninstall a service containing a unique application number or when such a service searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us. 

We may occasionally send you push notifications through our Applications to provide you marketing messages and other service or transaction-related notifications that we feel may be of importance to you if you opt-in to receiving these types of communication at the time of signing up or through the mobile application settings. 

We and our third-party service providers, including our marketing partners and analytics providers may use mobile tracking technologies and/or website cookies to distinguish you from other Users of the Apps. This helps us to provide you with a good experience when you use the Apps and also allows us to improve the Apps and our digital services. 

By uninstalling the Apps from your device, you can withdraw your consent from accessing your Participant or User Information in the future. We may keep and share stored Participant or User Information after the point of uninstallation for as long as necessary for the fulfilment of the purposes for which Participant or User Information was obtained or for the establishment, exercise, or defence of legal claims, or for legitimate business purposes, or as permitted by law. 

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SECTION 3. WHY WE COLLECT THE ABOVE INFORMATION 

We collect information for the following purposes, including but not limited to: 

  • To create User accounts; 

  • To process your transactions; 

  • To verify your identity; 

  • To analyse User behaviour; 

  • To allow our partners to fulfil their obligations to you; 

  • To allow us to fulfil our obligations to our partners;

  • To troubleshoot problems with the digital services through the Applications; 

  • To comply with applicable laws, regulations, and rules, such as those relating to "know-your-customer" and anti-money laundering requirements; 

  • To detect and prevent fraud and other illegal uses of the services; 

  • To send you marketing notices, service updates and promotional offers; 

  • To contact you by telephone using auto-dialled or pre-recorded message calls or text (SMS) messages (if applicable) as authorized for the purposes described in this privacy policy; 

  • To improve Participant or User experience; and 

  • To serve you with promotional offers, advertisements and other transaction-related notifications that we feel may be of importance to you; 

  • To provide you with sponsored content from our advertising partners on an opt-in basis. 

 

SECTION 4. HOW WE USE AND SHARE INFORMATION 

These clauses explain how we will use and share your information. 

By using the Konnekt digital services, you agree that members of Konnekt shall use Participant or User Information in accordance with the following clauses: 

  1. We may associate any category of information with any other category of information and will treat the combined information as personal data in accordance with this policy for as long as it is combined. 

  2. Information collected by us shall only be used for the purposes defined in this policy. 

  3. We do not disclose information about identifiable individuals to other parties, including advertising partners, unless it is necessary for providing our digital services or you have consented to such disclosure. 

  4. We may share limited personal information with select partners for research and development. 

  5. We may provide other parties with anonymous individual information about our Participants or Users for the purposes of compiling statistics relating to our Participant/User base or Participant/User experience and may disclose such information to any third party for such purposes, provided that such information will always be anonymous and in accordance with this policy. 

  6. We provide our advertising partners with general reports on how their adverts are served through all our media platforms and the Participant/Users who watch and/or hear them but these reports do not include information to personally identify any of our Participant/Users. Personal information such as name, email address and mobile number will be shared with any of our advertising partners if and only if you agree to voluntarily share that information as part of any campaign. 

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4.1 Sharing: 

By using our digital services, you agree that we may, as necessary and appropriate for the above purposes, transfer, request and disclose any Participant or User Information to the following recipients globally who may also process, transfer, and disclose such Participant or User Information for the above purposes: 

  1. Including but not limited to any member of Konnekt and any subcontractors, agents, service providers, or associates of Konnekt (including but not limited to their employees, directors, and officers); 

 

  1. Any party in connection with any Konnekt business transfer, disposal, merger, or acquisition, wherever located, including in jurisdictions which do not have data protection laws that provide the same level of protection as the jurisdiction in which the services are supplied; 

 

  1. Third-party service providers under contract with Konnekt that help us with our business operations, such as transaction processing, fraud prevention, and marketing. We share your personal information with these companies only as necessary to provide you with our services; and 

 

  1. Law enforcement, regulatory agencies, government officials or other third parties, but only: In connection with a formal request, subpoena, court order, or similar legal procedure; or 

  2. When we believe in good faith that disclosure is necessary to comply with the law, prevent physical harm or financial loss, report suspected illegal activity, or to investigate violations of our Participant/User agreements; or 

  3. Any other legally permissible purpose. 

 

SECTION 5. WHERE WE STORE INFORMATION 

  1. The data that we collect from you may be transferred to and stored at a destination outside Kenya. It may also be processed by Konnekt staff operating outside Kenya who work for us. These staff members may be engaged in the fulfilment of your requests. 

  2. By submitting your personal information, you agree to this transfer, storing or processing of data. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We may also disclose your data to anyone we consider necessary in order to provide you with digital services in connection with creating an account. 

  3. Where we have given you (or where you have chosen) a password or PIN that enables you to access certain parts of our Applications, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. 

  4. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites or servers. 

  5. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

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SECTION 6. CUSTOMER OBLIGATIONS AND RIGHTS 

  1. You agree to inform us promptly, and in any event, within 30 days through our customer care platforms if there are any changes to Participant or User Information and to respond promptly to any request from us. 

    • Where: 

      • You fail to provide promptly, Participant/User information that we reasonably request for, or; 

      • You withhold or withdraw any consents that we may need to process, transfer or disclose Participant/User information for the above purposes (except for purposes connected with marketing or promoting products and services to you), or; 

      • We have, or a member of Konnekt has, suspicions regarding financial crime or an associated risk. 

    • We may: 

      • Be unable to provide new, or continue to provide all or part of our digital services to you and reserve the right to terminate our relationship with you; 

      • Take actions necessary for us or a member of Konnekt to meet the compliance or legal obligations; and/or 

      • Block, transfer or close your account(s) where permitted under law. 

  2. You agree that Konnekt shall not be liable for any loss or damage arising from or incidental to our use, collection, processing and sharing of Participant/User information, and any action we have taken in relation to this section. 

  3. Should we wish to use your information for marketing purposes, we will inform you prior to such use. You shall be entitled to prevent such usage by informing us, within ten (10) days of being informed of the proposed use, that you do not wish to disclose such information. You can also exercise the right at any time by contacting us at our Customer Care numbers detailed at the end of this policy. 

 

SECTION 7. WHEN THIS PRIVACY POLICY APPLIES 

  1. Our privacy policy applies to all of the digital services offered by Konnekt and its affiliates but excludes services by Konnekt that have separate privacy policies that do not incorporate this Privacy Policy. 

  2. Our privacy policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may advertise Konnekt’s services or other sites linked from our digital services. 

  3. Our privacy policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies and other technologies to serve and offer relevant ads. 

 

SECTION 8. QUESTIONS AND CHANGES 

  1. Any changes we may make to our privacy policy will be notified to you when you next start the Apps for acknowledgement. 

  2. The new terms may be displayed on-screen, and you may be required to read and accept them to continue your use of the Apps or the digital services. Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to the following: 

Phone: +254793507027 

Email: support@konnekt.co.ke

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