Legal

Privacy policy

By signing up to use the Application, or by visiting the Website, you agree to these Terms and Conditions, as well as the collection and processing of your personal information in accordance with the applicable laws. Konnekt recognizes the importance of protecting the privacy of information provided by Visitors and Customers of its services.

Konnekt does not share your personal information with unauthorised persons and adequate safeguards have been put in place to prevent unauthorised access and to ensure confidentiality of your personal information.

This privacy policy explains what personal information Konnekt collects, with whom Konnekt shares it with and for what purpose. You should read this Privacy Policy in its entirety and carefully.

By using Konnekt services, you hereby consent to the following:

1. You hereby consent to the collection and processing of your personal information and data to troubleshoot problems with the Konnekt Products and Services, to send you marketing notices, service updates and promotional offers, and for purposes outlined in Konnekt’s general Terms and Conditions. The personal information and data collected includes, but is not limited to, your name, age, gender, location, email address, your usage of its services, device identifiers, and usage frequency.
2. You hereby certify that all the information provided by you is true and correct to the best of your knowledge, and that any wilful misrepresentations or false information therein will be considered as an act to defraud Konnekt and its partners.
3. You authorise Konnekt to verify and investigate the above information as may be required from the references provided and other reasonable sources.
4. You further agree that any information obtained relative to your use of Konnekt services shall be used by and communicated to Konnekt and shall remain Konnekt’s property even when you cease to be a Customer or User.
5. You accept that Konnekt shall have the right to monitor your usage of its services and may disclose personal information to any bank or affiliate, government institution, their respective stakeholders and partners, or as may be required by law.
6. Konnekt employees who handle personal information are under obligation to treat it confidentially and will not disclose it to unauthorised third parties. Konnekt employees are also responsible for the internal security of the information. Employees who violate Konnekt’s privacy policies are subject to a range of disciplinary actions and legal sanctions.

By accepting these Terms and Conditions, you also acknowledge and accept Konnekt’s Privacy Policy, which forms part of Konnekt’s full Terms and Conditions and can be accessed at www.konnekt-networks.com. Konnekt’s Privacy Policy also applies to your use of the Website, the Application, and the Konnekt Services.

Cookies and analytics on this Website

This Website uses Google Analytics to understand how visitors use it, such as which pages are viewed and how visitors arrive at the Website. Google Analytics sets cookies only if you choose “Accept” in the cookie notice. If you choose “Decline”, no analytics cookies are set. You can change your choice at any time using the “Cookie settings” link at the foot of every page. Videos on this Website are played through Vimeo with its “do not track” setting switched on, so Vimeo does not use tracking cookies when you watch them.

When you submit an enquiry or request investor information through the Website, we collect the details you enter (such as your name, organisation, email address and phone number) and use them only to respond to your request.

Terms and conditions

These Terms and Conditions are governed by customer protection laws and statutory laws of the Republic of Kenya.

These Terms and Conditions govern all Customers who sign up to use or purchase our products and services. This list is not exhaustive.

• Konnekt Website
• Konnekt Wi-Fi
• Konnekt FTTS (Fibre-To-The Street) Hotspots
• Konnekt FTTB (Fibre-To-The Building)
• Any other product or service offered by Konnekt from time to time

By using our products and services, you are agreeing to these terms. Please read them carefully.

Konnekt Wave Digital Networks reserves the right to update and/or change these Terms and Conditions.

Headings in these Terms and Conditions are for convenience purposes only and they do not affect the interpretation of these Terms and Conditions.

Definitions

Defined terms are capitalised, and the terms used in these Terms and Conditions shall have the following meanings:

• “Konnekt” means Konnekt Wave Digital Networks (Kenya) Limited and any and all of its current and future affiliates, subsidiaries, parent companies, successors, assigns, and any other entities that are directly or indirectly controlled by, or under its common control;
• “Konnekt Agent” means a local neighbourhood shop operated by an independent proprietor who Konnekt engages to promote and sell Konnekt Products under an agency relationship;
• “Konnekt Product” means goods or services that might be offered, released, manufactured, or produced by Konnekt over time for sale to potential customers;
• “Konnekt Fibre-To-The-Home” or “Konnekt Wi-Fi” means the home broadband connectivity internet service offered to Customers; “Konnekt Community WiFi” refers to Konnekt’s out-of-home internet connectivity made available in designated community zones, public areas, and business clusters.
• “Konnekt Merchant Store” means a local neighbourhood shop operated by independent proprietors who Konnekt engages to offer and market its Konnekt services to potential and existing Customers;
• “Konnekt Products” means goods that might be offered, released, manufactured, or produced by Konnekt, through its Konnekt project, over time for utilisation by Konnekt Customers;
• “Konnekt Services” means services that might be offered or released by Konnekt, through its Konnekt project, over time for utilisation by Konnekt Customers;
• “Konnekt Shop” means a local neighbourhood shop operated by Konnekt personnel to offer and market the Konnekt Services to potential and existing Customers;
• “M-Pesa” means the mobile phone-based money transfer service, payments and micro-financing service offered by Safaricom PLC, Airtel Africa, or any other authorised telecommunications company operating in Kenya;
• “Customer” means any person aged 18 years or older who pays for any products or the use of services available from Konnekt;
• “User” means any person aged 18 years or older who uses any free or paid services available from Konnekt;
• “Visitor” means any person aged 18 years or older who visits the Website and submits their contact details to Konnekt via the Website;
• “Website” means https://www.konnekt-networks.com/ and shall include all content, services and functionalities offered thereon.

Terms of use of the Konnekt Website

You can use the Website to do any of the following:

• Obtain information on the various current and upcoming Konnekt Products and Services from Konnekt;
• Contact Konnekt customer care;
• Provide your contact information such as, but not limited to, your name, email address, and phone number for Konnekt to get in touch for further engagements.

Terms of use of Konnekt Wi-Fi

1. You may use the Konnekt Wi-Fi service to access a dedicated fibre internet connection for your home or commercial premises, provided the location is within reach of our network infrastructure. The connection of any Household, Shops or other premises shall be at the sole discretion of Konnekt.
2. To subscribe, you must complete the qualification and registration process with an authorized Konnekt representative and schedule installation of the required equipment. During registration, you will be asked to provide accurate information, including but not limited to: your name, M-Pesa phone number, email address, national identification card number, gender, neighbourhood and residence details, the smart devices in your home (e.g., smart TV, smartphone, tablet, laptop), your estimated daily data usage, and details of your previous internet service provider(s).
3. Once your registration is complete, Konnekt’s installation team will contact you within forty-eight (48) hours to arrange a home visit and install the Wi-Fi equipment. Unless communicated otherwise, activation of the service requires an upfront subscription payment together with a deposit for the equipment.
4. Konnekt may, at its discretion, offer a Free Trial of the service to tenants of selected buildings. If eligible, you may use the service for up to five (5) days without making any payment. After the trial period ends, the service will be automatically terminated unless you make a subscription payment to continue. If you choose not to continue with the service during or after the Free Trial, you will not be charged but must return all Konnekt equipment installed in your home in good condition.
5. Konnekt reserves the absolute right, at its sole discretion and without refund or liability, to suspend, restrict, or terminate access where: (a) the User engages in unlawful, fraudulent, or prohibited activities; (b) the User breaches applicable Fair Usage Policies (FUP); (c) suspension or termination is required by law, regulation, or directive of a competent authority; or (d) Users resell, redistribute, or commercialise the Konnekt Wi-Fi service, or share access beyond personal use, except with prior written authorisation from Konnekt.
6. Network coverage, technical constraints, maintenance, or unforeseen outages may impact service availability. Konnekt shall employ reasonable efforts to restore service promptly but does not warrant uninterrupted or error-free availability.

Terms of use of Konnekt Community Wi-Fi

1. Access to the Community WiFi shall be conditional upon successful authentication and payment through Konnekt’s prescribed channels, including but not limited to voucher purchase, mobile money, or other authorised mechanisms.
2. Right to the Service. (a) The User’s entitlement to access and utilise the Community WiFi shall subsist strictly for the duration of a valid voucher or authorised session, and shall automatically lapse upon expiry thereof. (b) Konnekt reserves the absolute right, at its sole discretion and without refund or liability, to suspend, restrict, or terminate access where: (i) the User engages in unlawful, fraudulent, or prohibited activities; (ii) the User breaches applicable Fair Usage Policies (FUP); or (iii) suspension or termination is required by law, regulation, or directive of a competent authority. (c) Network coverage, technical constraints, maintenance, or unforeseen outages may impact service availability. Konnekt shall employ reasonable efforts to restore service promptly but does not warrant uninterrupted or error-free availability.
3. To preserve equitable access, Konnekt may enforce Fair Usage Policies including but not limited to bandwidth caps, session limits, or speed management controls. (a) Users shall not resell, redistribute, or commercialise the Community WiFi, nor share access beyond personal use, except with prior written authorisation from Konnekt.
4. Ownership. (a) All Community WiFi infrastructure, systems, software, and intellectual property remain the exclusive property of Konnekt or its licensors. (b) Payment for or access to the Community WiFi does not confer any proprietary or intellectual property rights on the User, save for the limited, personal, non-exclusive right of use expressly granted herein.

Terms of use of Konnekt Wi-Fi (FTTB)

1. You may access the Konnekt Wi-Fi (FTTB) from your home at selected locations and shall be conditional upon successful authentication and payment through Konnekt’s prescribed channels, including but not limited to voucher purchase, mobile money, or other authorised mechanisms.
2. Right to the Service. (a) The User’s entitlement to access and utilise the Konnekt Wi-Fi (FTTB) service shall subsist strictly for the duration of a valid voucher or authorised session, and shall automatically lapse upon expiry thereof. (b) Konnekt reserves the absolute right, at its sole discretion and without refund or liability, to suspend, restrict, or terminate access where: (i) the User engages in unlawful, fraudulent, or prohibited activities; (ii) the User breaches applicable Fair Usage Policies (FUP); or (iii) suspension or termination is required by law, regulation, or directive of a competent authority. (c) Network coverage, technical constraints, maintenance, or unforeseen outages may impact service availability. Konnekt shall employ reasonable efforts to restore service promptly but does not warrant uninterrupted or error-free availability.
3. To preserve equitable access, Konnekt may enforce Fair Usage Policies including but not limited to bandwidth caps, session limits, or speed management controls. Users shall not resell, redistribute, or commercialise the Community WiFi, nor share access beyond personal use, except with prior written authorisation from Konnekt.
4. All Konnekt Wi-Fi (FTTB) infrastructure, systems, software, and intellectual property remain the exclusive property of Konnekt or its licensors. (a) Payment for or access to the Konnekt Wi-Fi (FTTB) does not confer any proprietary or intellectual property rights on the User, save for the limited, personal, non-exclusive right of use expressly granted herein.

Questions and changes

Any changes we may make to our Terms and Conditions will be sent to you or posted on the Website and where applicable, notified to you when you next start the Application for acknowledgement and acceptance.

For any questions, comments, requests, or support, please contact our customer support on 0709 924 401 or email enquiries@konnekt-networks.com.